Download Public Information Technology: Policy and Management Issues by G. David Garson PDF

By G. David Garson

Public details know-how: coverage and administration matters constitutes a survey of a number of the most vital dimensions of coping with info expertise within the public area. Written by way of famous lecturers and public management practitioners, this publication addresses common coverage and administrative concerns during this area in addition to the data know-how abilities wanted via public managers.

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Information managers have to deal with many internal politically-charged tasks such as the structuring of information management, purchasing information systems, managing personnel in this era of digital communication, and struggles over the sharing of information within organizations. External information management issues are also becoming important such as demands for online accountability information, the development of websites, issues over access to information, and interorganizational issues including disputes over turf.

Many people felt threatened by the installation of such systems for a variety of reasons, including fears of loss of job and increased “executive scrutiny” (Overton, Frolick, & Wilkes, p. 50). Feldman (2002) also sees politics as one of the biggest challenges for technical Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. 22 Rocheleau managers. Feldman (2002) observed that technicians often adopt a “bunker mentality” on important technology decisions and fail to take effective steps to achieve their goals.

Although many geographic information systems are initiated by a single department, the systems are expensive, and the software is relevant to many different departments. When Kansas City decided to build a GIS (Murphy, 1995), they found it necessary to form a GIS committee (made up of representatives of four participating departments: Public Works, Water, City Development, and Finance) to conduct an interdepartmental needs assessment and resolve problems such as how to resolve conflicts in databases and how to minimize database development costs.

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