By Núria Balagué, Jarmo Saarti
This publication, divided into elements, offers an advent to the standard administration matters and offers a basic evaluate to using ISO 9001 within the library setting. the second one half offers the most beneficial properties of ISO 9001:2008 with functional reviews and examples on the best way to enforce its clauses in libraries. no matter if within the public or within the inner most quarter, libraries could be visible as provider businesses: they act in very dynamic environments the place clients are more and more hard new kinds of companies. hence the adoption of a high quality administration procedure is helping every one library in assembly the wishes of the purchasers. This publication covers a few key rules approximately how you can procedure the ISO 9001 usual in library phrases, or the other details carrier unit. coping with Your Library and its caliber bargains not just an invaluable method of caliber however it is additionally a superb consultant on the right way to deal with wisdom inside enterprises and, a priori, therefore can be utilised via the data professional.
- Helps advisor the implementation of a top quality administration procedure utilizing ISO 9001, a regular largely and effectively used already in all kinds of businesses round the world
- Translates the ISO 9001 typical to the phrases and language used in the libraries
- Presents a scientific method of the standard administration in libraries
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Additional info for Managing your Library and its Quality. The Iso 9001 Way
Sample text
Use project management software (preferable but not essential). 2] What is this requirement and what happens if one does not meet this requirement? It is necessary to adopt a process approach when developing, implementing and improving the effectiveness of a quality management system. The standard states that such an approach emphasises the importance of understanding and meeting the requirements, the need to consider processes in 52 Introduction terms of added value, the need of obtaining results of process performance and effectiveness, and the need for continual improvement of processes based on objective measurement.
Thus it can be concluded that, prior to the introduction of ISO 9001 as a tool for quality management, libraries were already using standards to promote that they provided a quality library service. A broad range of factors and criteria can be reviewed to determine the quality of services provided by a library. Why, then, do we need ‘one more’? Why should we try to implement ISO 9001 in libraries? What is ISO’s added value? ISO’s added value is based on: ■ a recognised experience in international consensusbuilding; ■ a brand name and wide recognition on the world scene; ■ a diversified scope, a broad range of deliverables and cross-sector consistency; ■ its strong national membership base, which ensures the adequacy of the consensus; ■ its extensive networking, at both international and regional levels; ■ the ability to provide international standards to assist in the implementation of regulations; 23 Managing Your Library and its Quality ■ its leadership in the production of standards and guides for conformity assessment; ■ its leadership in regard to the use of IT tools for the production and dissemination of standards.
ISO itself publishes only an annual report, The ISO Survey of Certifications, with the aggregated data that has been provided by certification bodies accredited by national members of the International Accreditation Forum (IAF). 35 Managing Your Library and its Quality Archives and business libraries The ISO 9000 standards were conceived to serve business and industry. Therefore, documentation centres of companies were the first information services to be certified, before there were any implementations in units within the public sector.