By Paul R. Niven
This publication presents an easy-to-follow roadmap for effectively enforcing the Balanced Scorecard technique in small- and medium-sized businesses. construction at the good fortune of the 1st version, the second one version comprises new situations in response to the author's adventure imposing the balanced scorecard at executive and nonprofit organizations. it's a must-read for any association attracted to reaching leap forward effects.
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To reduce the incidence of HIV, to bring classical music to your community, or to increase public safety). ” However, it is only through measurement that you are able to claim any real difference in the lives or circumstances of your constituents. ” Historically, this Dallas-based organization with over $650 million in annual revenue measured items such as fundraising efforts or the number of people reached. Incremental improvements were registered but CEO M. Cass Wheeler opted to take a bolder stance.
ADAPTING THE BALANCED SCORECARD The chapter thus far has given you a look through the window of performance measurement in both the public and nonprofit sectors. Clearly, both sectors have experienced the benefit of measurement and, with varying levels of effort and success, have embarked on measurement initiatives. What has been lacking, however, is the answer to this seemingly simple question: “Is what we’re doing (both in the public and nonprofit sectors) making a difference? ” To answer this question, executives, managers, and employees alike need to view performance from a broader perspective.
Huselid, and Dave Ulrich, The HR Scorecard (Boston: Harvard Business School Press, 2001), p. 213. 12. R. Charan and G. Colvin, “ Why CEOs Fail,”Fortune, June 21, 1999. 13. Dan Ciampa, “How Leaders Move Up,”Harvard Business Review, January 2005, pp. 46–53. 14. Robert S. Kaplan and David P. Norton, “The Balanced Scorecard– Measures That Drive Performance,”Harvard Business Review, January– February 1992: pp. 71–79. 15. Robert S. Kaplan and David P. Norton, The Balanced Scorecard (Boston: Harvard Business School Press, 1996).